What is the job of a freight forwarder?

Published on Wed, Jan 18, 2023 5:00 PM

A freight forwarder is a company that specializes in the transportation of goods from one place to another. They are responsible for arranging the transport of goods and making sure that they arrive safely and on time. They also handle customs paperwork, insurance and other paperwork related to international shipments.


Freight forwarders are important to the smooth transportation of goods. They provide a one-stop service for customers, allowing them to outsource the entire shipping process to a third-party. This can save customers time and money as they do not need to employ staff to manage the shipping process.

The responsibilities of a freight forwarder

The job of a freight forwarder is to coordinate the movement of goods from one location to another. This can involve arranging land, sea or air transport, depending on the type of goods being shipped. The freight forwarder is responsible for ensuring that the goods are correctly packaged and loaded, and that they arrive at their destination in a timely manner. They also need to check that all the necessary paperwork is in order and that the cargo is cleared through customs.


The freight forwarder is also responsible for providing customers with information about the status of their shipment. This includes keeping customers informed of delays and providing them with updates on the progress of their shipment. They must also make sure that the shipment is loaded and unloaded correctly and safely.

Additional Freight Services

In addition to arranging the transport of goods, freight forwarders also provide a range of ancillary services. This can include customs clearance, insurance, storage and warehousing, cargo tracking and more. They may also provide value-added services such as packaging, labeling and labeling services.


To be successful in the freight forwarding industry, freight forwarders must have a good understanding of the international shipping process and the laws and regulations that apply to it. They must also be able to manage multiple shipments at once and maintain a high level of customer service. Good communication skills are also essential, as is the ability to problem solve and think outside the box.

Why work with a freight forwarder

Freight forwarders play an important role in the global logistics industry. They provide customers with an efficient and cost-effective way of shipping goods around the world. They are also responsible for ensuring that shipments arrive safely and on time. By working with a freight forwarder, businesses can save time and money and ensure that their goods reach their destination in a timely and efficient manner.



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